FAQ's

Frequently Asked Questions

Our Goods

What kind of shirts do you use?

We don't sell t-shirts that we don't (or won't) wear ourselves.

Finding the perfect t-shirt is a lot like dating; you have to try a lot of tees/kiss a lot of frogs before you find the right one. Luckily, we've found the best shirts to offer you. (Sadly/luckily, there are still more frogs to be kissed.)

For our Men’s/Unisex shirts, we prefer to use:

  • Next Level Premium Triblend Tees
    • Vintage feel with a durable wear and slightly more fitted than cotton
    • Slight shrinking after the first wash, but generally holds size better than cotton
  • Next Level 100% Ring-Spun Cotton (athletic grey is generally 90% ring-spun cotton and 10% polyester)
    • Super soft cotton with durable wear and looser than triblend
    • Moderate shrinking after the first wash, but generally no more than one size (Unless you cook it on high in the dryer, dad)

For our Women’s shirts, we prefer to use:

  • Bella + Canvas Premium Triblend Tees
    • Loosely fitted throughout the torso with a slight flair at the bottom. Approximately 2” shorter in length than the Men’s/Unisex, but sizes are comparable.
    • Slight shrinking after the first wash, but generally holds size better than cotton
  • Bella + Canvas 100% Ring-Spun Cotton (athletic grey is generally 90% ring-spun cotton and 10% polyester)
    • Loosely fitted throughout the torso with a slight flair at the bottom. Approximately 2” shorter in length than the Men’s/Unisex, but sizes are comparable
    • Moderate shrinking after the first wash, but generally no more than one size (Unless you cook it on high in the dryer, dad)

What size t-shirt should I get?

Our shirts are generally true to fit but the best way to find your size is to compare to your favorite tee in your closet to our size charts.

How do you print your t-shirts?

Our shirts are a mix of heat transfer vinyl and screen print with high-quality plastisol inks.

Do you print your own shirts?

We do. Sort of. All of our shirts are pressed in-house in small batches, checked for quality, and hand-packaged with (usually) a handwritten note and a little surprise. 

How do I care for my t-shirt?

Turn shirt inside out and machine wash cold. Tumble-dry low or air dry. Avoid bleach, dry-cleaning,  and ironing on design. 

Where do you get your designs?

While all of our products are designed and produced by The Middle’s owner, Stacey Umscheid, it takes a village to come up with a lot of these zingers. For the sayings, Stacey relies on friends and family, the Framers of the Constitution, newspaper and magazine articles, vintage restroom advertisements, and more to inspire and test the sayings for each t-shirt. She creates each graphic in Adobe Illustrator with the help of YouTube skills, tests it with her trusted advisors, and then works her magic from there. 

How will I know when you release a new product (or restock a classic one)?

To stay in the know with all of The Middle things, subscribe to our newsletter, follow us on Instagram/Facebook/Twitter.

(Psssssst, our newsletter subscribers get dibs on new products, sales, and coupons. You can sign up now on our homepage.)

SHIPPING

How long will it take for my order to arrive?

Standard shipping for orders in the US takes 5-10 business days; you’ll receive an email when your order heads out.

Orders can be rushed for a rushed order fee (varies by need). Please contact us at hello@shopthemiddle.com for more information. 

How much does shipping cost?

For U.S. shipping, we charge the following:

 

Over $50

Under $50

USPS First Class

Free

$4

USPS Priority

Additional $5

$8

 

For international shipping, we charge:

  • Eeeeeek, we’re not there yet, but we will be in 2019.

GREEN SHIPPING

We try to minimize our waste and re-use as much as possible to lessen our impact on the environment, so your order may arrive in a slightly used shipping box (more than likely from the World's Largest Online Retailer).

REFUNDS & EXCHANGES

What are your refund and exchange policies?

We believe that when we treat our customers fairly, you’re fair to us in return. (No pun intended.) Because of that, we handle our returns/refunds on a case-by-case basis with the ultimate objective of making you happy. Our philosophy is to deal with each return fairly and reasonably and provide solutions that's a win for everyone.

Please contact us at hello@shopthemiddle.com to initiate a return/exchange.

Return/Refund Policy:

  • We apply returns to the original purchase method, excluding shipping fees.
  • If we choose to provide a refund and are unable to locate the original purchase information, we will return it at the current price on a The Middle Store Credit.

Exchange Policy:

  • Exchanges are limited to our current stock of inventory. If the item you originally purchased is no longer available, we'll offer a comparable substitute or give you store credit to use at another time. 
  • If you exchange for a higher priced item, we'll gladly charge you the difference between that item and your original purchase.

Do you take everything back?

We'll do our best to take care of you, but there are times we can’t accommodate a return.

Is there a time limit? What if the item is worn?

There is no time limit on returns; however, exchanges are limited to our current stock of inventory. If the item you originally purchased is no longer available, we’ll offer a comparable substitute or give you store credit to use at another time.

If your item is worn, we’ll do our best to take care of you and deal with your return as fairly as possible with an assumption that you’ll do the same. From time to time we may not accept a return.

Are there items you won't return?

We won't return items that are marked As-Is or explicitly says "no returns".

Do you have any other stores?

Why, yes, yes we do. Our sister store, Cheer For You, is an online gift store where our motto is: During the unexpected some people pray, some people don't, but everyone can cheer. Cancer, divorce, winning the lottery, or the like, we can help you and your friends going through the unexpected. You can shop now at www.icheerforyou.com.